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THE PAN PACIFIC SAN FRANCISCO PRESENTS

A STERLING CONCIERGE STAFF ON A SILVER PLATTER

Although the concierge staff at any hotel throughout the world is often the most utilized guest amenity, they can still be used more effectively. As a service to both leisure and corporate travelers, the concierge staff at The Pan Pacific San Francisco has created a list of suggestions for those who would like to make better use of this often overlooked and under utilized guest service.

Plan Ahead

Have the concierge recommend some of the city's hot new restaurants and make advance reservations for you.

Find out what special activities and shows will be available during your visit and have the concierge purchase the best tickets in advance.

Utilize the concierge for their vast knowledge and local insider suggestions.

If ordering a bouquet of flowers, making a special request, or searching for theater tickets, be prepared with a budget in mind Remember, a hotel's concierge service IS designed to handle last-minute crises and will act as your "magician."

When asking for recommendations on what to do or where to eat, provide enough information so the concierge can formulate an overview about your preferences and what specific cuisine and atmosphere might be of interest to you. And please don't ask what the concierge's personal favorite restaurant is--your tastes may not be the same as theirs.

Climbing to Great Heights

In addition to assisting with the customary hard-to-get restaurant reservations and tickets for sold out theater productions, The Pan Pacific's team of concierge will climb to great heights to accommodate guests' specific requests.

For example, MarkBelhumeur, chief concierge, was contacted in advance by a guest planning a special 40th birthday surprise for her husband.  She requested his assistance in setting up a treasure hunt within the hotel.  Belhumeur took it upon himself to find out what the husband's special interests were and planned a theme of clues and treasures which corresponded with the husband's mad passion for his new Porsche.  Belhumeur went so far as to order logo merchandise directly from Porsche.  Needless to say, the guests were thrilled with the very special treatment and the fond birthday memories The Pan Pacific helped to create.

Frequently Asked Questions

To accommodate the most frequently asked questions and requests, The Pan Pacific's concierge staff has recently introduced a series of "The Concierge Suggests" which are advance planning guides to aid visitors of San Francisco.

For those who think they've seen everything San Francisco has to offer, think again.  The Pan Pacific's concierge staff created an intriguing list of "37 Things You've Never Done (in San Francisco)."  As a matter of fact, many of the ideas are activities even the locals find engaging.

In addition, to aid seasoned City-bound travelers with ideas for compelling, nearby excursions, the concierge staff also prepared a series of day trip itineraries for such destinations as: Monterey/Carmel; Napa Valley; Sausalito; Mill Valley and Stinson Beach; and Mendocino.  These recommendations will take guests on jaunts to some of Northern California's most beloved attractions.

Introducing The Cast

Providing over 40 years of collective concierge service, The Pan Pacific's concierge staff includes two Les Clefs d'Or members, namely Chief Concierge Mark Belhumeur and Assistant Chief Concierge Robert Spinrad.  In addition to this sterling team is Catherine Orr, Jason Carbajal, Scott McIntosh (who is Vice President of the Northern California Concierge Associates), Andrea Freda, Vanessa Rae, and Mark Wrightson.

For more information about The Pan Pacific San Francisco or to contact the hotel's "Sterling Concierge Staff" in advance of your San Francisco journey, please call them directly at (415) 929-2018 or (800) 533-6465.

Edited By Shekeria Brown

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