Checking Out? Not so Fast!Like so many properties throughout the world, several Pan Pacific hotels and resorts have had their share of pilferage�some may "alarm" you others may merely amuse you. Although The Pan Pacific Hotel Kuala Lumpur Airport just recently opened (just over a year ago), the hotel is already coming up short on several amenities as well as guest room furnishings. For example, some of the standard items found walking out of the hotel include alarm clocks, cordless telephones, bathrobes, towels, slippers, glasses, cutlery and the like. In addition, some self indulgent guests feel entitled to pack up the sumptuous duvet covers, lamp shades, irons, and empty fruit baskets. At The Pan Pacific Yokohama, a frequent guest of the hotel must have taken a "shining" to his guest room�s light source as he took off (after many previous nights of not taking anything) with one of the floor lamps (he must have pulled the old Mary Poppins� trick�shoving the lamp into his magic carpetbag). In addition, the hotel�s much admired interior design seems to be so popular with guests that sofa cushions from the public lobby are disappearing in droves. After being opened only two years, The Pan Pacific Yokohama has lost over 20 cushions to theft. The Pan Pacific Glenmarie Resort seems to have fared much better over the years as they�ve only been victim to one guest�s whim to pull down, fold up, and pack off with one of the filmy, transparent day curtains�must have been a perfect match at home? The Pan Pacific Bangkok has also been quite lucky. They�ve lost so little they�ve actually been able to catalog each of the items stolen from the hotel. Here�s the verdict 1995 � 3 dust bins; 1998 � 1 plant pot; and 1999 � 1 feather pillow and "no smoking" sign�1999 is shaping up to be one "fiery" year! The Pan Pacific San Francisco on the other hand has not been as fortuitous. Director of Housekeeping Karyn Rasmussen muses, "If it isn�t nailed down, it�s been taken!" Examples of the ludicrous items guests feel entitled to include comforters; bed skirts; umbrellas; silver butler trays; ice buckets; lamps; in-room fax machines; artwork; flowers arrangements and vases; plants; the hotel�s signature, on-site fluffed pillows; sofa cushions; the entire bathroom amenity presentation/tray; bath crystal containers; water bottle trays/glassware used for VIP turn-downs; pot pourri which is stowed in each of the dresser drawers; shoe bags, which are delivered with the freshly shined shoes; canvas newspaper parcels; ash trays; and the list goes on� For reservations at any one of Pan Pacific�s properties, please call (800) 327-8585 or visit the company�s website at www.panpac.com for direct on-line booking. Edited by Dave Shultz -Updated 9-2-99- |
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