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Satisfaction Guaranteed!Be Happy in the BahamasRadisson Cable Beach Resort, Nassau, recently implemented the Radisson 100% Guest Satisfaction Guarantee, an innovative program created by Radisson Hotels Worldwide. As part of the Radisson 100% Guest Satisfaction Guarantee program, every resort employee has undergone "Making It Right" training. This training program focuses on educating employees to take personal responsibility for the vacation experience of every guest on property. "If a guest is not happy, and any of our employees becomes aware of the situation, `Making It Right' training prescribes that the employee personally rectify the situation or find the appropriate manager who can assist with the problem," said Stephen Sawyer, vice president and general manager for the 700-room resort. "It's great to have a training program that reinforces our longstanding commitment to customer service and our property-wide belief that each person who stays at the resort has the right to our undivided attention," he added. Brian Meister, vice president of sales and marketing for the resort added, "So far this year, we have registered a 96 percent willingness to return rate from our guests who fill-out the resort's comments cards -- this means we're doing something right." "The 100% Guest Satisfaction Guarantee is in-line with our goal of being totally responsive to the needs of our clients -- whether that means a vacationer, a travel agent or a meeting planner," he added. "We are the only hotel in The Bahamas to have a formal mechanism for achieving that goal." Should a guest remain dissatisfied with all attempts to resolve a problem, managers have further been given the authority to invoke the Radisson 100% Guest Satisfaction Guarantee. By invoking the guarantee, the guest will be refunded for the service in question. Noted Sawyer, "We have always encouraged guests to evaluate our performance and to hold us accountable for quality service. This new program offers our staff a training mechanism to achieve 100 percent guest satisfaction each day." Set on world-famous Cable Beach, adjacent to one of the Caribbean's largest casinos, the Radisson Cable Beach Resort is the Caribbean's most popular all-inclusive resort. Conveniently located 10 minutes from the island's international airport and colorful downtown Nassau, this complete vacation experience offers something for everyone -- golf, recreation, gaming, entertainment, dining and more. A Radisson Cable Beach Resort exceptional all-inclusive vacation features spacious accommodations; lavish breakfast and lunch buffets; dinner at the resort's five gourmet restaurants; unlimited beverages; unlimited greens fees on the resort's own 18-hole championship golf course; snorkeling, sailing and non-motorized watersports; volleyball; table tennis; island bicycle tours; use of the fully-equipped Fitness Center featuring tennis courts, squash and racquetball; a daily activities program; nightly entertainment; round-trip airport transfers and all hotel taxes, tolls and gratuities. European Plan accommodations are also available. Additional information and/or reservations may be obtained by calling (800) 333-3333. The Radisson Cable Beach Resort is available in most major wholesaler and charter programs, as well as directly through Radisson Worldwide Reservations. Visit the Radisson Cable Beach Resort on the World Wide Web at http://www.radisson.com/nassaubs_cable or e-mail the resort at Radcblebch@aol.com Edited by Dave Shultz |
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